Microsoft Dynamics CRM, CRM automation, Hosted CRM Solutions, CRM Software as a service

» Overview
» Integration
» Key Benefits
» Modules and Benefits
» Why buy CRM from VAFTA?
» Pricing
 

Overview

VAFTA offers Microsoft Dynamics CRM 4.0 software. The Dynamics Customer Relationship Management tool by Microsoft is provided as a “hosted service” so that no hardware or additional software is required by you or your employees.

Dynamics CRM can be used and maintained by non-technical people and accessto the CRM system is over a standard Internet Explorer web browser or by using Microsoft Outlook 2007.

Dynamics provides your business with an easy to use and extendable customer management system which can perform various business processes covering three customer areas which are:

• Sales: Gives businesses the opportunity to improve the management of leads and close more business. Access a complete view of customer data online or offline,leverage tools that enable your sales professionals to get real-time access to leads,identify cross-sell and up-sell opportunities and close more deals, faster.
   
•  Marketing: Gives businesses a clearer view of customers and more informed marketing investments. Segment customer lists into distinct benefit groups and thenmarket to one or more of the identified segments using a workflow-driven model.
   
• Service: Allows companies to provide more value to customers by responding fasterto customer service issues and empower service organisations to anticipate, addressand deliver consistent, efficient customer care that contributes to long-term business profitability.

 

Integration

Dynamics CRM 4.0 has a powerful set of features provided out of the box, however the real
power in CRM 4.0 comes from its customisation and integration capabilities.
 
This allows organisations like yours to shape their service to customers' specific business needs by integrating the CRM system into existing applications, e.g. Accounting, ERP, eCommerce and even bespoke applications. This removes the need to continuously re-enter information into different systems and significantly improves business workflows. VAFTA can help you integrate CRM into your business and existing systems, leveraging the technology to its fullest potential.

 

Key Benefits

• Provides a centralised management system for customer data and information,enabling businesses to automate many internal processes
   
• Enables the integration of order flows, support incidents, work flows, customer emails
  and the ability to raise employee task lists (when used in conjunction with Hosted
  Exchange 2007)
   
• Advanced workflow capabilities drive efficiencies throughout the organisation,
  improving your customer interaction and overall customer experience
   
• Employees have access to live information for marketing, sales and support
  purposes
   
• "To do" items are automatically assigned and recorded so that employees can see at
  a glance what they need to do, resulting in a more productive workforce
   
• Roaming CRM users can access the CRM system via their mobile devices, whether
  BlackBerry or PDA‟s, meaning that your field and office-based staff are all totally
  aligned
   
• Enables companies like you to track and improve their marketing efficiency with more
  targeted campaigns and integrated follow-up strategies
   
• Offers the ability to deploy a cost effective mobile workflow solution to mobile
  employees using either Windows Mobiles, BlackBerry devices or laptops
   

Modules and Benefits

Sales	Features / Modules	Advantages	Benefits
	Lead and Opportunity Management / Forecasting and Sales Analytics	Gives the sales director / manager access to the sales pipeline	Improves the ability to create accurate sales forecasts and in turn gives the finance department the ability to create accurate cash-flow forecasts
	Account and contact management	Gives sales account managers access to customer information and existing customer purchases	Increases the ability to up-sell products or services to existing customer base
	Territory Management	Allows sales directors to manage their sales team by territory	Increases overall sales performance by exposing high performers and under-achievement by sales area
	Quick access to products, pricing and quotes	Allows sales people quick access to product / service material, sales quotes and price lists from anywhere	Gives the sales force all the tools and information to enable success
Service	Account and contact management	Gives the customer service department full access to customer information and products / services they have purchased	Improves customer services' knowledge of customers, which leads to greater customer satisfaction and retention
	Case Interaction and Management	Gives customer service teams the ability to create and maintain logs of customer issues through to resolution	Improves resolution times, increases customer satisfaction and reduces churn
	Product and Contract Management	Gives customer service teams access to customers' contracts and products purchased	Increases ability for customer service to re-sign out of contract customers thus improving customer retention
	Service Scheduling	Allows customer service or 2nd / 3rd line support to maintain customer service schedules	Improves the overall quality of service  that the customer receives, replacing manual service schedules and processes
Marketing	Customer Segmentation	Gives the marketing department the ability to segment customers and contacts by business type or department	Increases the effectiveness of marketing campaigns to existing customers by ensuring the right message reaches the intended recipient
	Campaign Planning, Execution, Reporting and Analytics	Allows the marketing department to plan and execute campaigns using the central leads database	Improves marketing effectiveness by integrating workflow and reporting into marketing activities
	Marketing and Sales Collaboration Tools	Removes the wall between sales and marketing activities	Improves the overall performance of the business and the interaction between the sales and marketing departments

 

Why buy CRM from VAFTA?

Hosted Dynamics CRM from VAFTA gives you the ability to increase productivity and save money by:

• Allowing centralised management of your customers and customer processes
   
• Enabling your business to automate many internal processes for a low cost fee
   
• Allowing business to significantly improve interaction with their customers
   
• Providing organisations with all of the features of Microsoft CRM 4.0 server without the need to purchase or maintain any server hardware or software themselves

 

Pricing

Hosted Dynamics CRM starts at £36 per user per month.  Volume discounts are available.

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